If an exchange or refund is required then the items should be returned to us in their original condition and packaging within 14 days of your purchase. (Exceptions can be arranged for Christmas and gift presents. Call for details).

Please note all parcels must be sent back using Recorded Delivery. Refunds are issued within 5 working days of us receiving the goods with notification confirmed via the post. We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or dampened with. This does not affect your statutory rights.

Non-UK customers returning their goods for exchange within the returns period of 14 days after purchase will be subjected to a charge for postage costs incurred when re-shipping the product(s). The charges will be Rep. Ireland £6.95 - European destinations £8.95 - Rest of World £10.55. Charges will be taken from the card used when placing your original order.

Please address return parcels to:
Returns Department
Pro-Direct Rugby
Shaldon Road
Newton Abbot
Devon
TQ12 4TZ