If you have a query about a product or an order you have placed please either use the email form to the right, or contact us by phone on:
+44 (0) 371 423 2020
We are receiving high volumes of calls and emails at present so we may take a little longer than usual to answer, approx. 36hrs to emails. We thank you for your patience.
Our normal contact hours are:
Monday 9am - 9pm
Tuesday 9am - 9pm
Wednesday 9am - 9pm
Thursday 9am - 9pm
Friday 9am - 9pm
Saturday - 9am - 5.30pm
Sunday - 9am - 9pm
Bank Holidays 9am - 3pm
We do have many answers to common questions in our Help and FAQ section accessed on the TAB to the left.
We are experiencing some delays in processing orders, please give 3 days for your order to be Dispatched.
Once your order has been Dispatched you will receive an email, you can then track your parcel through a link in your 'My Account' order history.
Please also see the latest updates on our couriers' websites for any known delays. Unfortunately, if there is a delay, we are unable to get your parcel to you any quicker than our couriers are currently able to.
DPD UK update
DPD International update
Royal Mail UK update
Royal Mail International update
We look forward to hearing from you.
Pro:Direct Customer Service team.